Our fourth quarter 2015 Patient Satisfaction Surveys are in! We’re excited to share that our patients gave us an overall score of 4.82 out of five!
Patients were asked to rate us on factors such as being welcomed warmly by our front office staff, waiting 15 minutes or less to see the doctor, and returning calls promptly. We’re particularly honored to have received a perfect score on the question, “I felt my doctor listened to my concerns and answered my questions thoroughly.”
All patients responded “Yes” when asked if they would refer a family member to our practice.
When asked “What do we do well?” our patients responded with comments such as, “Everything was explained well, and they were very friendly and put me at ease.” Another patient said, “All made my mother – 94 years old – feel at ease; very kind and welcoming to her.” Still another patient said, “Every aspect from my perspective – perfect.”
Under “Additional Comments,” one patient remarked, “This is one of the friendliest staffs of people. They seem to genuinely care how people are doing.” Another said, “Beautiful office – glad you’re in Elko.”
We’re glad to be here too! We are honored to have received these great scores and comments. Every member of our team is dedicated to providing not only the best clinical care available, but the best customer service as well. Thank you to all of our patients who participated!