We are honored and excited to report the results of our Patient Satisfaction Surveys for the second quarter of 2016. Patients were asked to rate us on factors such as being welcomed warmly by our front office staff, waiting 15 minutes or less to see the doctor, and feeling that the physician listened to all concerns and answered all questions thoroughly. We are excited to share that we received a score of 5.0 on all questions!
When asked what we do well, patients responded with answers such as “Everything,” “It’s like going home,” and “You do a very good job!”
Another patient wrote, “On a scale of 0 – 10, you are a ‘10’ in my book!” Still another wrote, “Thank you very much for your care. It is wonderful to get help close to home surrounded by the support of our family.”
We are especially pleased that when asked, “Would you refer a family member to our practice,” every patient responding said “Yes”!
We are honored to have received this score, but we don’t plan to rest on our laurels now! Every member of our team is dedicated to providing not only the best clinical care available, but the best customer service as well. We appreciate everyone’s comments and look forward to bringing HOPE to more patients in northeastern Nevada!